Refund and Returns Policy

We want you to be completely satisfied with your purchase from my way. If for any reason you’re not, we’re here to help, Please read our return policy carefully to understand your options. 

If you wish to return an item, you MUST contact us within 7 days. Kindly provide your order number and the reason for the return. Once we’ve confirmed your return request, you’ll have 7 days if you to return the item to us (14 days in total). Please be advised sale items can only be returned for an exchange or store credit. Please do not return your order until we have confirmed, We sort returns every Thursday.

You can post your return to us using a trusted shipping method of your choice, We will provide our return address on the confirmation email of your return. For our Jersey-based customers, we offer the convenience of dropping off your return at our designated collection/drop off point, free of charge. Returns received beyond this timeframe will regrettably not be accepted.

Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If it is soiled in anyway, has signs of wear or tags have been removed, we have the right to refuse your return. If the return is approved, we will process a full refund to your original payment method. Please allow up to 14 days for this to be fully processed.

For return requests or any questions related to the return process, please reach out to our customer service team at info@mywayboutique.co.uk

Thank you for shopping with us at My Way, We appreciate your understanding and cooperation in adhering to our return policy.